Support / Training

Q: Have you added wizards or other ways of help to make the learning curve less steep?

In the system there are some wizards implemented to make things easier. We are open to suggestions if you think you have an idea to help even more.

Q: What can we expect from support, in regard to courses, in-house training, guidance, support questions?

Online Support is included in your license. In addition to the Help and videotutorials you can contact This email address is being protected from spambots. You need JavaScript enabled to view it. (for Europe, Asia, Africa, Australia) or This email address is being protected from spambots. You need JavaScript enabled to view it. (for North/South America). After installing Blaise 5, you can also find tutorials at <documents>\Blaise5\Tutorials.
It is also possible to follow a course or get in-house training or consultancy. Click here for more information on training.

Q: Will we need to re-train our questionnaire developers, trainers, interviewers, and survey sponsors?

Blaise 5 differs significantly from Blaise 4 in Layout, and even if the Blaise 4 Layout is copied, some functionality is different (because of the client-server set-up), so they may need some re-training.